1. Why do you say Amazon owes me money?
Amazon FBA system has many glitches and the auto-reimbursement stops working in many cases. Therefore your inventory may have units missing and damaged without reimbursement; your inbound shipment units may be counted less than what you send to FBA; Amazon may refund buyers and debit your money and never get the return units back to you and so on.
We call all these losses the “FBA attrition”. The FBA attrition is about 2% or more of your total sales. The Amazon auto-reimbursement doesn’t reimburse this part of your loss. According to Amazon policy, your right to ask for reimbursement expires in 18 months, and for inbound issues it is only 9 months. If you don’t ask for it, you will lose your money forever.You can get more details from this video.
2. Why do I need to hire you to get me my money back?
DIY is NOT a good idea for you, seriously. FBA generates tremendous amount of data. You can barely handle it yourself. Even if you can, it may not be cost-efficient for your time. Therefore it needs specialist and professional software to analyze the data to figure out where your loss is. In addition, Amazon customer service agents play all kinds of tricks to avoid reimbursing you. You need a professional team to convince Amazon to give you the money back. We, the FBAgent Corporation, have the hardware and software to do this job. With years of experience and expertise in helping sellers like you, we are your best shot to get the money back. Moreover, we don’t need to access your Amazon seller account to do the job and we don’t need to know what you are selling. This unique feature of our service protects your business secrets. We are the only company provide this kind of service on the market. If you are using any API based software doing this job. I suggest you stop it now. You have no privacy and security if you authorize them to access your seller central by API. You can see details in this video.
3. What kind of services do you have?
We have services as follows (you can click on them to see details):
Free Quote: Quote of your total loss for free
Direct Service: Full concierge service with limited access to your Amazon seller account
Indirect Service: Get the job done without touching your seller account at all! 100% protection of your business secrets.
4. How does your service work?
Step 1: You set up an account on our website. With the guidance of our youtube video instructions, download some reports from your Amazon seller account and give them to us. We will run a FREE QUOTE for you to analyze how much money you can get back from Amazon.
Step 2: You choose a kind of service and a kind of payment method.
Step 3: We get you the money back from Amazon. An agent will handle your cases and communicate with you all the way.
Step 4: We finalize your cases, calculate your total gain and bill you the total commission. If your down payment is more than our commission, we will refund you the overcharged amount.
5. How much do you charge for your service and how do I pay?
We charge 20% of what you get back from Amazon in total and 10% as down payment. For example, if we get back $100,000 for you, we will bill you $20,000 for commission, of which $10,000 as down payment. If you don’t pay down payment, we do weekly checkout with 25% of what you get back from Amazon for you.
You can pay your bill on our website with a variety method. We take credit card, paypal and direct bank transfer. We don’t store any credit card information at all because we use Stripe.
6. How do I protect my business secrets if I use your service?
We completely understand that you don’t want us to know the profitable merchandises you are selling. We don’t need to know. You can delete the “ASIN” and “product info” in the data you give us in the very beginning. Thus we will not know what you are selling. We only need SKU to identify each kind of merchandise and the SKU is a randomly generated ID for merchandise. The same merchandise has different SKU in different seller accounts. Even in the same seller account, you can generate several SKUs for single merchandise. In summary, only you and Amazon know what a specific SKU mean. To us, SKU is an encrypted code. Therefore your business secrets are fully protected.
If you don’t want anyone to touch your Amazon seller account. Use our “ indirect service”. It can get the job done without touching your account at all.
7. Will Amazon remove my seller privilege if I use your service?
No. It is your right to get back what Amazon owes you. We will help you get it back efficiently and smartly. When people open cases to ask for reimbursement, common mistakes are opening a lot of cases and ask for the money inaccurately. If so, Amazon will warn sellers not to abuse the right to use the seller support. We, the FBAgent Corporation, have years of experience and expertise to handle cases with Amazon and we have not experienced a single case with this kind of warning.
8. How long does it take to get my money back?
Once we start, 30% of your estimated loss comes back within a week. It usually takes 3 months to get all your money back. In general, you will see a lot of money coming back in the first week after we started our service. And then you will see some per week. Because the amazon seller support agents are not happy to give you money, they can delay cases for months.
9. How do I get started?
Please set up an account on our website. In your account, you will see the “submit forms” tab. Click this tab and follow instructions to finish uploading data for a FREE QUOTE of your total loss. An order will generate once we finish estimating your total loss. Then you can click on “orders” tab to see the details. Click on pay button in each order to finish the payment process.
We provide a wide variety of payment methods. You can pay by credit card, paypal, check or direct bank transfer. Your credit card information will not be stored at all since we use Stripe technology.